Chapter 6 Respecting Interested Parties’ Rights and Interests |
| Article 65 |
A bank shall respect and safeguard the legal rights of its employees, consumers, and other stakeholders. When any of a stakeholder’s legal rights is harmed upon, the bank shall handle such matter in a proper manner and in good faith. |
| Article 66 |
A bank shall stipulate consumer protection principles; the content of said principles shall include appeal procedures and resolution mechanisms for subsequent consumer complaints and sudden material consumption incidents. |
| Article 67 |
It is advisable that a bank shall establish mailboxes and channels of communication with employees to assist employees in submitting their suggestions to the bank. |