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Preface
The Provisions specified herein apply to standard form contracts signed by electronic payment institutions under the jurisdiction of the Financial Supervisory Commission and users for the users' use of the service provided by the electronic payment institutions.
I. Mandatory Provisions of Standard Form Contract for the Business of Electronic Payment Institutions
1. Electronic payment institution's information
Permit No. issued by the competent authority, name, representative, complaint (customer service) hotline and service hours, email address, website and business address of the electronic payment institution.
2. Consents and acknowledgments
The electronic payment institution and the user agree to and acknowledge the following matters:
(1) The services of the electronic payment institution include (specified based on the actual scope of business of the electronic payment institution):
a. Collecting and making payments for real transactions as an agent.
b. Receive stored funds.
c. Engage in small-amount domestic and international remittances business.
d. Engage in buying and selling foreign currencies and currencies issued by Mainland China, Hong Kong, or Macao (hereinafter referred to as foreign currencies) related to the businesses stipulated in the three preceding subparagraphs.
e. Provide information communication between users and contracted institutions.
f. Provide electronic invoice systems and related value-added services (related services approved by the Ministry of Finance).
g. Provide related services such as the custody of payments for product (service) gift certificates and assistance for issuance, sales, and underwriting.
h. Provide reward points integration and redeem payments for real transactions as an agent.
i. Provide storage segmentations or applications in a stored value card to the others for use.
j. Other businesses approved by the competent authority.
(2) The electronic payment institution shall be responsible for disputes arising from the provision of services under this contract, whereas disputes arising out of other transactions between the user and a contracted institution that are unrelated to its services will be dealt with according to the legal relationship between the parties.
(3) The electronic payment institution and the user may use electronic documents as a declaration of intent.
(4) When the user makes withdrawal, the electronic payment institution will not pay in cash, but shall transfer the withdrawn funds into a same-currency bank deposit account of the user in a financial institution. However, where the competent authority has other regulations, such regulations shall apply.
(5) When a user intends to store value in a foreign currency, the electronic payment institution shall transfer the stored value funds from the user's deposit account in a financial institution, the electronic payment account of the electronic payment institution, or transfer the funds through a rule approved by the competent authority in consultation with the Central Bank. (specified based on the actual scope of business of the electronic payment institution)
(6) The ownership and utilization of interest or other income earned from funds of the user that are deposited in a dedicated deposit account shall be determined in accordance with applicable rules and regulations.
(7) Where the service used by the user requires foreign exchange declaration, the electronic payment institution shall process the declaration in accordance with related regulations of the Central Bank. (specified based on the actual scope of business of the electronic payment institution)
(8) The user shall not use the service of the electronic payment institution in an illegal manner. Nor shall the user provide his/her e-payment account or a stored value card for illegal use. In case of a violation, the user shall assume legal consequences thereof.
(9) When a user opens more than one e-payment account with the electronic payment institution, the amount of payment received and made per account shall not exceed the limit on that type of account, whereas the total limits on those accounts combined shall not exceed the limit set for the highest category of e-payment accounts registered and opened by the same user.
(10) If the electronic payment institution allows the user to carry out automatic value deposit by a linked credit card or deposit account payment agreed by the user, or automatic value deposit for the stored value card by an electronic payment account, the electronic payment institution shall specify the limited amount of automatic value deposit for each application and automatic value deposit on each day with the user, and provide the mechanism allowing the user to adjust the limited amount at any time and to stop the automatic value deposit service.
(11) The user agrees that the electronic payment institution may, within the extent of specific purposes permitted by regulations, collect, process and use his/her personal information by itself or through a third party, and agrees that the electronic payment institution may, within the extent permitted by law, make inquiry of user's information with the Joint Credit Information Center (JCIC) and other relevant institutions, and deliver or register the aforementioned information and transaction records to or with JCIC or other institutions as required by law.
3. Services of the electronic payment institution (specified based on the actual scope of business of the electronic payment institution)
Use of the e-payment account:
(1) The electronic payment institution shall set different limits for the payment amount for cumulative payment received and made for real transactions per month, balance of stored value, and small-amount domestic and international remittances of the user's electronic payment account based on the identity certification rating within the scope specified in the Regulations Governing Identity Verification Mechanism and Transaction Amount Limits of Electronic Payment Institutions (hereinafter referred to as the "Regulations Governing Identity Verification and Transaction Amount Limits). Transactions that exceed the limit cannot be completed.
(2) The user may deposit funds into his/her e-payment account as stored value funds in a manner agreed by the electronic payment institution. Where the user stores value in the e-payment account with his/her credit card, the stored value shall be limited to NTD and shall only be used for the payment amount for real transactions and not for small-amount domestic and international remittances or withdrawals.
Use of stored value cards (If the electronic payment institution issues both registered and unregistered stored value cards and sets different rules of use, they shall be specified in the Contract):
(1) Purchase and ownership: Including the regulations for processing the purchase, value deposit, loss report, and damage, and methods for the refund application.
(2) Scope of use and method for automatic payment deduction.
(3) Stored value funds and transaction amount limits: The electronic payment institution shall set the limits for the balance of value deposited into the stored value card and for the cumulative payment amount per month for a registered stored value card in online transactions in accordance with the Regulations Governing Identity Verification and Transaction Amount Limits.
(4) Where an unregistered stored value card is lost, stolen, robbed, defrauded, otherwise possessed by a third party other than the user (hereinafter referred to as "loss or theft"), or destroyed, the user may not report its loss and apply for a suspension of payment.
(5) In the event of the loss or theft of a registered stored value card or a stored value card for which a loss may be reported in accordance with laws, the user shall be required to notify the electronic payment institution or other institutions designated by the electronic payment institution by telephone or an agreed manner to process the procedures for reporting the loss and suspension of use. The user shall also pay the lost card service fee in accordance with Subparagraph 2, Paragraph 1, Article 8 (Electronic payment institutions may determine whether to collect the lost card service fee at their sole discretion but the terms must be specified in the Contract). Where the electronic payment institution discovers that the stored value card is involved in fraud, money laundering, other illegal activities, it shall notify the user within 10 days after receiving the loss report, and request the user to report the incident to the local police authority within 5 days of receiving the notice. However, where the user cannot do so due to force majeure factors (e.g., natural disasters or incidents), the user shall be required to report the incident within 5 days after the force majeure factor ends.
(6) Once the user of a registered stored value card or a stored value card for which a loss may be reported in accordance with laws reports the loss by telephone or an agreed method in accordance with the terms of the preceding subparagraph, he/she shall be deemed as having completed the loss report. The losses derived from unauthorized use or theft shall be borne by the electronic payment institution. However, the losses derived from real-time transactions that are not performed online for a period of ○○ hours (no more than 12 hours) after the completion of the loss report in accordance with the terms of the preceding subparagraph shall be borne solely by the user.
(7) Where the user of a registered stored value card or a stored value card for which a loss may be reported in accordance with laws fails to provide the user identification certification document requested by the electronic payment institution, refuses to assist the electronic payment institution in investigations, or fails to report the case to the local police authority within the period specified in Subparagraph 5 and provide proof of the report after he/she reports the loss, and still fails to provide the aforementioned documents within 5 days after the electronic payment institution's additional notice, the losses derived from unauthorized use or theft shall be borne solely by the user.
(8) Where a stored value card is damaged or where a stored value card for which a loss may be reported in accordance with laws is lost, stolen, or destroyed, the user may apply for a replacement stored value card from the electronic payment institution. However, where the electronic payment institution has legitimate reasons, it may issue a stored value card with different illustrations on the card, materials, shape, or size.
(9) Where a stored value card is damaged, where a registered stored value card and a stored value card for which a loss may be reported in accordance with laws is lost, stolen, destroyed, and the reason of the loss, theft, or destruction is attributed to the electronic payment institution or a contracted institution, it may not request the user to pay for the cost of the replacement of the stored value card.
4. Verification Mechanisms (specified based on the actual scope of business of the electronic payment institution)
E-payment account transaction verification mechanisms:
(1) The electronic payment institution shall notify the user in an agreed manner each time after processing the user's payment instruction based on the user's payment instruction and the user shall check whether the processing result has errors. If there is any discrepancy, the user shall, within ○○ days (not less than 45 days) from the date of notice from the electronic payment institution, notify the electronic payment institution in an agreed manner for investigations.
(2) The electronic payment institution shall conduct an investigation immediately after receiving user's notice in the preceding paragraph, and inform the user of the investigation status or result in an agreed manner within ○○ days (not more than 30 days) from the date the notice is received.
(3) The electronic payment institution shall, in an agreed manner, provide free services that allow the user to inquire his/her transaction records and fund deposit records within the past year at any time, and at user's request, provide transaction records or fund deposit records that are more than 1 year but less than 5 years after the transaction or deposit.
The electronic payment institution shall request contracted institutions to allow the user to verify the transaction records through any of the following methods upon the completion of the transaction processed with a stored value card:
(1) Provide a receipt that shows the amount deducted from the stored value card, and the card balance for verification.
(2) Show the amount deducted from the stored value card and the balance upon the completion of the transaction, and allow the user to choose whether to print out the receipt.
(3) Show the amount deducted from the stored value card and the balance upon the completion of the transaction, and have the electronic payment institution provide the methods for the user to look up the transaction records in the future.
(4) Notify the user of the amount deducted from the stored value card and the balance upon the completion of the transaction in an agreed manner.
5. Handling of transaction errors (specified based on the actual scope of business of the electronic payment institution)
Where a transaction error occurs for reasons not attributable to the user, the electronic payment institution shall assist the user in making correction and provide other necessary assistance.
Where an error occurs for reasons attributable to the electronic payment institution, the electronic payment institution shall make correction immediately upon learning the error. If it is a transaction that involves the electronic payment account or registered stored value card, it shall also notify the user in an agreed manner.
Where an error occurs in a transaction of the e-payment account for reasons attributable to the user, and the error pertains to the user making a mistake in the account number or amount transferred into an e-payment account applied or operated by the user such that money is transferred into a wrong account or a wrong amount is transferred, the electronic payment institution shall take the following actions immediately upon receiving a notice from the user:
(1) Provide details and relevant information on the transaction in accordance with applicable regulations;
(2) Notify all users involved to render assistance; and
(3) Report the progress to the user.
6. Account security and handling of unauthorized use of electronic payment accounts and registered stored value cards (specified based on the actual scope of business of the electronic payment institution)
The user has the obligation to safekeep his/her account number, password, certificate, registered stored value card, or other viable instruments for identity verification provided by the service of the electronic payment institution and shall not assign or lend it to the others by any means.
Where the electronic payment institution or the user discovers that a third party uses without authorization or steals the user's e-payment account number, password, certificate, registered stored value card, or engages in any other unauthorized use ect, they shall promptly notify the other party by telephone or in an agreed manner to suspend or stop the use of the service of the electronic payment institution and take preventive actions. Where the electronic payment institution discovers that the electronic payment account or stored value card is involved in fraud, money laundering, other illegal activities, it shall notify the user within 10 days after receiving the notice, and request the user to report the incident to the local police authority within 5 days of receiving the notice. However, where the user cannot do so due to force majeure factors (e.g., natural disasters or incidents), the user shall be required to report the incident within 5 days after the force majeure factor ends.
Once the user of a registered stored value card notifies the electronic payment institution in accordance with the requirements in the preceding paragraph, he/she shall be deemed as having completed the loss report procedure. After the completion of the loss report procedure, the losses to be borne by the electronic payment institution shall be processed in accordance with Article 3.
The electronic payment institution shall bear the loss in the user's e-payment account resulting from use of the service of the electronic payment institution by an unauthorized third party before it receives a notice from the user as mentioned in Paragraph 2, except in any of the following circumstances:
(1) The electronic payment institution could show that the loss results from an intentional or negligent act of the user; or
(2) The user fails to notify the electronic payment institution to look into any discrepancy in ○○ days (not less than 45 days) after receiving a telephone call notice from the electronic payment institution to check the transaction data or the billing statement sent in an agreed manner; however, if the user could not receive the notice due to a special circumstance (e.g., the user has been away on a long trip or hospitalized) and the user could provide supporting documentation in ○○ days (not less than 45 days) since the end of the special situation. The preceding provisions do not apply if the user’s failure to receive the notice results from an intentional or negligent act of the electronic payment institution.
Where the user fails to provide the user identification certification document requested by the Company, refuses to assist the electronic payment institution in investigations, or fails to report the case to the local police authority within the period specified in Paragraph 2 and provide proof of the report after he/she notifies the electronic payment institution in accordance with provisions in Paragraph 2, and still fails to provide the aforementioned documents within 5 days after the electronic payment institution's additional notice, the losses derived from unauthorized use or theft shall be borne solely by the user.
Fees incurred in investigating the facts of unauthorized use or theft as mentioned in Paragraph 2 hereof shall be borne by the electronic payment institution.
The electronic payment institution shall post at a conspicuous place on the service website the ways by which the user can report that his/her account, password, or registered stored value card has been used without authorization, stolen, or when any other illegal use occurs, including by phone or via email. Unless in case of a force majeure event or other material events, the Company shall provide the service of accepting such notices 24 hours a day all year round.
7. Security and management of information system and related responsibility
To ensure the security of user's transmission or transaction data, the electronic payment institution shall adopt standards and security control criteria for the information system of the service in compliance with the Regulations Governing the Standards for Information System and Security Management of Electronic Payment Institutions (hereinafter referred to as the "Security Management Standards".
The electronic payment institution shall meet the requirements in the Security Management Standards for the verification of user identity and the transaction security design. When the user enters the wrong identity certification information, the electronic payment institution shall implement mechanisms established in accordance with the preceding paragraph to automatically stop the user's access to its service. If the user intends to restore access, he/she shall go through related formalities as agreed.
Both the electronic payment institution and the user have the obligation to ensure the security of the information system they use to prevent illegal entry, acquisition, theft or destruction of business records or the user's personal data.
With regard to dispute arising out of the loophole in the safeguard measures or the information system of the electronic payment institution, the electronic payment institution bears the burden of proof to show that such fact does not exist. If the cause of the dispute is not attributable to the fault of the user, the electronic payment institution shall bear the resulting loss of the transaction involved.
8. Fees
When the user uses the service of the electronic payment institution, the electronic payment institution will charge the user fees according to the agreed fee schedule. (specified based on the actual scope of business of the electronic payment institution)
(1) E-payment account transactions:
a. The user authorizes the electronic payment institution to deduct such fees directly from the user's e-payment account.
b. The fee items, calculation methods, and amounts shall be based on those posted by the electronic payment institution at a conspicuous place on the service website.
(2) Stored value card transactions: The limits on fees such as the service fee, the cost of the card, and the deposit are as follows:
a. Lost card service fee (for registered cards): The maximum fee for the loss report and replacement of a stored value card integrated into a credit card shall be no more than NT$200. The maximum fee for the loss report and replacement of a registered stored value card not integrated into a credit card or a stored value card for which a loss may be reported in accordance with laws shall be no more than NT$20 if the user does not apply for a replacement, and shall be no more than NT$100 if the user applies for a replacement.
b. Withdrawal service fee (for registered cards): The maximum service fee for each withdrawal shall be no more than NT$30. However, if the withdrawal or fund transfer is not performed by withdrawing cash from or a fund transfer on the electronic payment institution's automatic service equipment, the service fee shall be charged based on service fees for bank cards.
c. Contract termination service fee: The maximum contract termination service fee shall be no more than NT$20. However, this service fee shall be waived if the stored value card has been used for 5 or more times and the usage period exceeds 3 months.
If the fee schedule is subsequently adjusted, the electronic payment institution shall announce the news at a conspicuous place on the service website and inform the user of fee adjustment by email or in an agreed manner ○○ days (not less than 60 days) prior to the adjustment effective date for the adjustment to take effect, except in cases where the adjustment is favorable to the user.
9. Calculation of currency exchange rate
For onshore businesses in Taiwan conducted by the electronic payment institution, funds received from or paid to onshore users may be settled and cleared in NTD or a foreign currency.
For cross-border businesses conducted by the electronic payment institution, businesses specified in Item 4, Subparagraph 1, Article 2, or related actions that meet regulations in Paragraph 2, Article 15 of the "Act Governing Electronic Payment Institutions" (hereinafter referred to as the "Act") and are approved by the competent authority, funds received from or paid to onshore users may be settled and cleared in NTD or foreign currency, whereas funds received from or paid to offshore users shall be settled in foreign currency.
The electronic payment institution shall post on its website its daily exchange rates or the daily exchange rates offered by the bank which it uses as reference and the names of banks it works with.
10. User protection mechanisms
The stored funds received by the electronic payment institution shall have reserves set aside in accordance with the Banking Act or other relevant regulations and are insured subjects under the Deposit Insurance Act. [Applicable to banks and Chunghwa Post]
For the stored value funds less the reserve required under Article 20 of the Act Governing Electronic Payment Institutions and for the amount of funds collected/paid as an agent, the electronic payment institution shall take the following actions: (Not applicable to banks and Chunghwa Post; to be specified based on actual situation).
□ Has obtained full guarantee from a bank; or
□ Has declared trust in full. When the electronic payment institution declares trust for the aforementioned funds, both the trustor and the beneficiary of the trust shall be the electronic payment institution, not the user. Thus, the trust enterprise manages and disposes the trust property for the electronic payment institution, not the user. The user's claims arising out of the service of the electronic payment institution over his/her funds received by the electronic payment institution shall have precedence over the claims of other creditors of the electronic payment institution.
11. User's obligations
The user understands that the electronic payment institution will notify the user of the use of the service in an agreed manner. Thus, the user shall ensure that he/she is able to read the notices of the electronic payment institution in a timely manner based on the agreed method.
The user shall use the service of the electronic payment institution in accordance with its pre-established purposes, and shall not violate this Contract, regulations of the Republic of China, public order and good customs, or the legal interests of the electronic payment institution or third parties.
12. Handling of customer complaint and dispute settlement mechanism
The electronic payment institution shall post information about the customer complaint and dispute handling mechanisms and procedures for dispute in connection with the service on its service website. When the user has a dispute over the service of the electronic payment institution, the user may contact the electronic payment institution through the complaint (customer service) hotline or email address stated in Article 1 herein.
When a dispute arises between the user and a contracted institution in connection with a real transaction, the electronic payment institution shall, if so requested by any one of the users, send the parties concerned a notice regarding the matter in dispute.
If a dispute arises between the user and a contracted institution in connection with a real transaction before the electronic payment institution disburses the funds for payments collected for real transactions as an agent, and one of the users requests the electronic payment institution to put the disbursement of payment on hold according to the dispute handling procedure mentioned in the first paragraph hereof, the electronic payment institution may hold the payment until confirming that the parties have reached an agreement on the payment before disbursing the funds with no interest accrued into the e-payment account of the contracted institution (or its deposit account in a financial institution) or returning the funds back to the e-payment account of the user (or his/her deposit account in a financial institution).
If the contracted institution or the user has submitted the dispute mentioned in the preceding paragraph to mediation, litigation, or arbitration in addition to asking the electronic payment institution to put the disbursement of payment on hold in accordance with the electronic payment institution's dispute handling procedure, the electronic payment institution shall keep the funds in dispute until the mediation, litigation, or arbitration process has concluded. When the contracted institution or the user has presented appropriate proof, the electronic payment institution will disburse the funds with no interest accrued into the e-payment account of the contracted institution (or its deposit account in a financial institution) or return the funds back to the e-payment account of the user (or his/her deposit account in a financial institution).
13. Causes and handling of service suspension
The electronic payment institution may suspend all or part of its service due to any of the following reasons:
(1) When the electronic payment institution plans to undergo scheduled maintenance, relocation, upgrade or upkeep of its service systems, it shall announce the information on its service website ○ days (not less than 7 days) in advance and notify the user in an agreed manner. The preceding provision does not apply in case of an emergency.
(2) Other reasons unattributable to the electronic payment institution such as the occurrence of a natural disaster, power outage, equipment breakdown, or the act of a third person.
When the electronic payment institution becomes unable to process payment instructions normally due to the breakdown of its information system for its service or other reasons, the electronic payment institution shall take prompt actions and notify the user in an agreed manner.
14. Service suspension on account of the user
In case of any of the following circumstances, the electronic payment institution shall notify the user via email or an agreed manner. It may also, in view of the severity of the circumstance, suspend all or part of the service available to the user.
(1) The user refuses to cooperate in verifying or re-verifying his/her identity.
(2) There is concern that the user may have provided false identity information.
(3) Substantial evidence shows that the user uses his/her e-payment account to engage in fraud, money laundering or other illegal activities, or the user is suspected of engaging in such illegal activities.
(4) The user transfers his/her rights or obligations under this Contract to a third party without the consent of the electronic payment institution.
(5) The user petitions for declaration of bankruptcy in accordance with the Bankruptcy Act or requests debt workout, debt mediation, petitions for restructuring, or liquidation proceedings in accordance with the Consumer Debt Clearance Act, or undergoes same or similar proceedings according to other regulations.
(6) The user has been reported by relevant agencies or other institutions as an illegal user.
(7) The user breaches the provisions in Paragraph 2, Article 11.
(8) Other situations that constitute material breach of this Contract.
15. Termination of contract (specified based on the actual scope of business of the electronic payment institution)
The user may notify the electronic payment institution in an agreed manner at any time to terminate this Contract.
When the electronic payment institution intends to terminate this Contract, it must notify the user in writing, by email or in a manner agreed by the parties 30 days before the date of termination.
Where the user has a circumstance as provided in the preceding article and the circumstance is of serious nature, the electronic payment institution may notify the user of the termination of this Contract by email or in a manner agreed by the parties.
After this Contract is terminated, except for funds in dispute, the electronic payment institution shall return the balance of withdrawable funds of the user from the e-payment account or the stored value card, and the amount collected in advance and agreed to repay by the electronic payment institution within a reasonable period of time.
Unless with approval from the competent authority, the electronic payment institution shall not transfer its service and associated rights and obligations to any third party.
16. Modification of contract (specified based on the actual scope of business of the electronic payment institution)
When the provisions of this Contract are revised, added or deleted, the electronic payment institution shall make announcement at a conspicuous place on its service website. If it involves an e-payment account or a registered stored value card, it shall notify the user by email or in an agreed manner. The user shall be deemed to have accepted any revision, addition or deletion if he/she did not raise any objection in 7 days after receiving such a notice. However, if the contract modification involves any of the following matters, the electronic payment institution shall notify the user at least 60 days in advance via email or in an agreed manner using conspicuous and explicit wording to state the changes and the provisions before and after the change, and inform the user that he/she may raise objection before the change takes effect and that the user is deemed to accept the revision, addition or deletion if he/she did not raise any objection during said period of time. The electronic payment institution shall in addition inform the user that if he/she has objection over the change, he/she has the option to notify the Company of termination of this Contract during the aforesaid time period:
(1) The manner by which the electronic payment institution or the user notifies the other party of any unauthorized use or theft of user ID, password, certificate, or registered stored value card, or any other situation that is not legally authorized; or
(2) Other matters as provided by the competent authority.
17. Interpretation of the standard form contract
Where there is question over any provisions of this Contract, interpretations that are favorable to the user shall prevail.
18. Notification
The user agrees that unless it is otherwise agreed in this Contract, the electronic payment institution shall deliver notices made under this Contract in an agreed manner based on the correspondence information provided by the user at the time he/she applied for its service.
The user shall promptly notify the electronic payment institution of the address change in a manner as stated on the service website of the electronic payment institution or as agreed by the parties. If the user does not notify the electronic payment institution of the address change in a manner as agreed by the parties, a notice is deemed delivered when the electronic payment institution sends it according to the correspondence information originally given by the user.
II. Prohibitory Provisions of Standard Form Contract for the Business of Electronic Payment Institutions
1. The contract shall not contain any agreement under which the user relinquishes the right to a contract review period.
2. The contract shall not contain any agreement that the user shall bear all losses resulting from unauthorized use, theft or any other unauthorized use of user's e-payment account or registered stored value card by a third party before the electronic payment institution has taken proper preventive actions.
3. The contract shall not contain any clause that says the electronic payment institution needs not be held responsible for dispute over user's use of the business service of the electronic payment institution.
4. The contract shall not contain any agreement that the electronic payment institution may, without notifying the user, unilaterally change the terms of the contract and that the user may not object to such changes.
5. The contract shall not contain any agreement that the electronic payment institution may arbitrarily terminate or rescind the contract without notifying the user, or any agreement that relieves in advance the electronic payment institution of its liability according to law when it terminates or rescinds the contract.
6. The contract shall not contain any agreement that the expired or unused balance of a stored value card cannot be refunded or other unreasonable restrictions on use. However, special stored value cards issued in accordance with related regulations of the government shall be governed by such regulations.
7. The contract shall not contain any agreement that a registered stored value card cannot be reported as lost.
8. The contract shall not contain any agreement that the user forfeits his/her right to rescind or terminate the contract provided by law or that restricts the user to exercise such rights.
9. The contract shall not contain any clause that says the electronic payment institution’s advertisements and oral agreement with the user do not constitute a part of the contract, or that the institution’s advertisements are for reference only.
10. The contract shall not contain other clauses that violate the mandatory or prohibitory provisions of law, or agreements that are apparently unfair or fraudulent.
11. The contract shall not contain any clause that limits the electronic payment institution’s responsibility for intentional and material error. |