| Article 41 | Where a credit card settlement number is reported as a watch-listed credit card settlement number, the card issuer shall immediately suspend all transaction functions of the credit card and disable the payment functions for automatic payment channels. This restriction does not apply if the card issuer verifies that payment is made by the cardholder.
If the card issuer finds that funds reported as fraudulent have been remitted to another deposit account or an e-payment account of the account owner, the deposit business institution shall notify the next receiving deposit business institution or electronic payment institution as well as the judicial police authority that reported the credit card settlement number as watch-listed. |
| Article 42 | When a victim of fraud calls the customer service of a card issuer to report a fraud, the card issuer shall refer the victim to the 165 hotline.
When a victim of fraud visits a card issuer during its business hours to report that he or she has been defrauded, the card issuer shall confirm his or her identity, remittance or transfer information, and the reason for the fraud, and call the 165 hotline. The police authority shall send an officer to card-issuer within two hours to accept the case report from the victim and, if necessary, classify the credit card settlement number as watch-listed.
After receiving the notification from the police authority in the preceding paragraph, the card issuer shall process the notification in accordance with the inquiry and notification procedures in the preceding article. |
| Article 43 | The contents of the joint defense notifications in the preceding two articles shall be registered in the manner prescribed by the authority responsible for sending the watch-listed credit card settlement number notification.
The contents and format of the joint defense notification and other detailed items for the notifications shall be formulated by the Bankers Association of the Republic of China and reported to the competent authority for recordation. |
| Article 44 | The card issuers should, to the extent possible, set up a dedicated 24-hour joint defense notification contact window to carry out the joint defense notification mechanisms.
The card issuers shall immediately notify Financial Information Service Co., Ltd. when they set up the contact window in the preceding paragraph, and the same applies when the contact window is changed. |