Article 11 | When card issuers implement control and management measures for abnormal credit cards suspected of fraud, as described in the second half of Paragraph 1, Article 8 of the Act,they may send peer notifications other credit card business institutions by telephone, e-mail, or other means acceptable to the recipient to obtain information about such abnormal credit cards suspected of fraud.
The recipient of the inquiry shall provide the following information as requested by the inquiring institution:
1. Name of the cardholder and card activation date.
2. The age and occupation of the cardholder.
3. Whether there are any abnormal transactions on the credit card and whether the card is being monitored.
In addition to the peer reference items in the preceding paragraph, the recipient of the notification may also provide other necessary information requested by the entity sending the inquiry to implement the control measures in the second half of Paragraph 1, Article 8 of the Act.
The recipient of the notification shall provide the information within five business days. However, this shall not be required if there are practical operational difficulties, which have been explained to the inquiring entity within the preceding period and both parties agree to extend the period for providing the requested information.
The key points or procedures for the confirmation of the inquiring entity by the recipient of the notification under this Article shall be formulated by the Bankers Association of the Republic of China and reported to the competent authority for recordation. |